How Much Time Do You Spend on Hold for Hosting Service Support

If you’ve ever dealt with customer service, chances are you’ve been placed on hold and heard that annoying recorded message, “Your call is very important to us. Please stay on the line and someone will be with you as soon as possible.”

But no matter how many times you’re told your call is “important,” you greatly begin to doubt this. According to one study, Americans spend about 15 to 20 minutes on hold each week which leads to 13 hours a year just waiting. If you run a website and are waiting on hold for your hosting service’s support team, this can be especially problematic.

If you call your hosting service’s support line, you probably are having a major issue with your website such as the site being down. If your site crashes, that’s going to cost you money in lost business. And it is not just the lost business from customers who can’t make their immediate purchases. Many of these customers will not come back because they’ll assume your site is not secure or is not capable of meeting their needs.

This means long-term dollars lost from potential return business. And it’s not just small businesses that have this problem. Even Amazon had issues with its servers crashing on Prime Day, but Amazon has their own in-house IT experts to fix their servers. The problem is, if your site has issues, you have to go through your hosting service. And if they’re keeping you on hold, that’s money going out the window.

In order to alleviate this, there are a few things that you can do. First, you need to research your hosting company to find out what their customer service is like. If the reviews for the company say that the site has issues with customer support, then you might want to look elsewhere.

You should also look for other means of customer support such as email and live chat capabilities. This allows the customer support representative to be more immediate in a response without having to keep you on hold.

If you’re concerned about your website, then you should definitely find a web hosting company that has a long history of quality customer service. Spending hours on end waiting on hold will not allow your website and business to flourish.

We keep your website running efficiently, so you don’t have to. We offer flexible hosting service packages starting at $10.00 per month, with several packages to choose from that will accommodate your specific business needs. Find out more about us and our web hosting at If you need help building a custom, optimized website, visit our other site: We specialize in helping the little guy - small businesses - with their online presence.

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